Privacy Policy

— PRIVACY POLICY

Last Updated: June 23, 2026

Effective Date: June 23, 2026

Last Updated: June 23, 2026

Loglime ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at loglime.com, use our platform at app.loglime.com, or interact with any of our services (collectively, the "Services").

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our Services immediately.

1. Who We Are

Loglime is operated by Loglime LLC ("Company"), registered at 1207 Delaware Ave Ste 303, Wilmington, DE 19806, United States.

For questions about this Privacy Policy, contact our privacy team at:

Email: privacy@loglime.com

Postal address: 1207 Delaware Ave Ste 303, Wilmington, DE 19806, United States

2. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide Directly

Account Registration:

When you create a Loglime account, we collect:

• Full name
• Email address
• Password (stored as a hashed value — we never store plain-text passwords)
• Phone number (optional)
• Restaurant name and type
• Business address and country
• Profile photo (optional)

Payment Information:

When you subscribe to a paid plan, payment is processed by Stripe, Inc. We do not store your credit card numbers. We receive and store:

• Stripe Customer ID
• Billing address
• Last four digits of card (from Stripe, for display purposes)
• Subscription status and billing history

Communications:

When you contact us by email, phone, demo form, or support ticket, we collect:

• Your name and contact details
• The content of your message
• Any attachments you send
• Metadata about the communication (time, platform)

Customer Data You Enter:

If you are a Loglime customer (restaurant operator) using our platform, you may enter data about your own customers including names, email addresses, phone numbers, and order history. This data is governed by Section 6 (Customer Data) below.

Demo and Contact Forms:

When you book a demo or fill out a contact form, we collect:

• Name, email, phone
• Restaurant type and number of locations
• Products of interest
• Any notes or questions provided

2.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect:

Usage Data:

• Pages visited and time spent on each page
• Links clicked and buttons interacted with
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• IP address and approximate geographic location (country, city level)
• Referral URL (where you came from)
• Search terms used within our platform

Log Data:

Our servers automatically record information ("log data") including IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies. See our Cookie Policy below for full details.

2.3 Information from Third Parties

We receive information from third parties including:

• Google: When you sign in with Google OAuth, we receive your name, email address, and profile photo from Google.
• Stripe: Subscription status, billing events, and payment outcomes.
• Loops.so: Email delivery status and open rates for communications we send you.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Creating and managing your account
• Processing your subscription and payments
• Setting up and configuring your restaurant platform
• Publishing your restaurant app to app stores on your behalf
• Delivering features you have paid for (ordering, menus, booking, loyalty)
• Resolving technical issues and providing support
• Improving platform performance, usability, and reliability

3.2 Communications

• Sending account-related emails (welcome, password reset, billing receipts)
• Notifying you of service updates, feature launches, and maintenance
• Responding to your support requests and inquiries
• Sending demo confirmations and onboarding guidance
• Marketing communications (with your consent — see Section 3.5)

3.3 Analytics and Product Development

• Analyzing how users interact with our platform to improve features
• Understanding which products and features are most used
• Detecting bugs, errors, and performance issues
• Conducting internal research to improve our services

3.4 Legal and Security Purposes

• Verifying your identity and preventing fraud
• Enforcing our Terms of Service and other policies
• Complying with legal obligations
• Protecting the rights, property, and safety of Loglime, our users, and the public
• Responding to legal requests from law enforcement or regulatory authorities

3.5 Marketing

With your consent (or where we have a legitimate interest), we may send you:

• Product news and feature announcements
• Restaurant industry insights and tips
• Case studies and success stories
• Special offers and promotions

You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or by contacting privacy@loglime.com. Opting out of marketing does not affect transactional emails related to your account.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal information depends on the type of information and the context:

You have the right to withdraw consent at any time where we rely on consent as our legal basis.

5. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

5.1 Service Providers (Data Processors)

We share data with third-party vendors who process it on our behalf, under strict data processing agreements:

5.2 Business Transfers

If Loglime is involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Loglime
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Customer Data (Data You Enter About Your Customers)

When you use Loglime as a restaurant operator, you enter data about your own customers — their names, contact details, orders, and loyalty activity. This is referred to as "Customer Data."

You are the data controller of your Customer Data. Loglime processes it on your behalf as a data processor, under the instructions you give us by using the platform.

Our commitments regarding your Customer Data:

• We use it only to provide the Services you have contracted for
• We do not sell or share your Customer Data with third parties for their own marketing purposes
• We maintain appropriate security measures to protect it
• We return or delete it upon your written request or account termination
• We notify you promptly of any security incident affecting your Customer Data

If you collect personal data from your restaurant customers (names, emails, phone numbers), you are responsible for ensuring you have a legal basis to do so under applicable data protection law, and for providing your own customers with appropriate privacy notices.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services.

When data is no longer needed, we delete it or anonymize it so it can no longer be associated with you.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 Rights Under GDPR (EEA and UK Users)

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint: File a complaint with your local supervisory authority

8.2 Rights Under CCPA (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used and shared
• Delete personal information we have collected about you
• Opt out of the sale of personal information (note: Loglime does not sell personal information)
• Non-discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise any of these rights, contact us at privacy@loglime.com. We will respond within 30 days (GDPR) or 45 days (CCPA). We may request verification of your identity before fulfilling requests.

9. International Data Transfers

Loglime operates globally. Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your home country.

For transfers from the EEA or UK to third countries, we rely on appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission where applicable
• Binding corporate rules where applicable

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher
• Encryption at rest: Database contents are encrypted at rest by Supabase
• Access controls: Access to personal data is limited to employees and contractors who need it to perform their jobs, under confidentiality obligations
• Authentication: Multi-factor authentication available for all accounts
• Payment security: Payment data is handled exclusively by Stripe, which maintains PCI DSS Level 1 compliance
• Regular backups: Database backups occur daily with point-in-time recovery
• Vulnerability monitoring: Our infrastructure is monitored for security vulnerabilities

While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

If you discover a security vulnerability, please report it responsibly to security@loglime.com.

11. Children's Privacy

Loglime's Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, contact us at privacy@loglime.com.

12. AI Assistant (Zest)

Our platform includes an AI assistant named Zest, powered by Google's Gemini API.

When you use Zest:

• Your messages are sent to Google's Gemini API for processing
• Conversation history is stored in our database for context continuity
• We do not use your Zest conversations to train AI models
• Google's use of data processed through the Gemini API is governed by Google's Terms of Service and AI Principles

You can clear your Zest conversation history at any time from your account settings.

13. Third-Party Links

Our website and platform may contain links to third-party websites, apps, and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send an email notification to registered users
• Display a prominent notice on our website

Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes. If you disagree with any changes, you should stop using our Services and may request deletion of your account.

15. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

Email: privacy@loglime.com

General inquiries: hello@loglime.com

Postal address: 1207 Delaware Ave Ste 303, Wilmington, DE 19806, United States

Response time: We aim to respond within 5 business days